**Customs information** Herbadiet will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the original shipping charge. If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds will not be issued until the returned packages are physically in our warehouse. All items must be received in original/sealed condition. Any time a buyer refuses a package or submits for 'return to sender' (unless advised to do so by the seller) they immediately forfeit their buyer protection under eCRATER Money Back Guarantee. Any time a buyer refuses a package or submits for 'return to sender' (unless advised to do so by the seller) they immediately forfeit their buyer protection under eCRATER Money Back Guarantee. Any time , because of non-payment of custom duties/tax, a buyer refuses a package or submits for 'return to sender' (unless advised to do so by the seller) they immediately forfeit their buyer protection under eCRATER Money Back Guarantee.